About

Diana Keith and M-Level Systems Consulting

    Diana Keith is the founder and CEO of M-Level Systems
    Consulting, a “People Focused” company dedicated to
    teaching leaders and their teams how to reach new levels
    of innovation, performance, teamwork, and success.

    Bio...
    People Strategist, Industrial-Organizational (I-O)
    Psychologist, and Customer Service Fanatic.

Diana has worked with organizations and their teams for eighteen years.
Organizations include Biomet, SCORE, Lynn University, Talbots, Innovative
By Design, and Liz Claiborne, among others.

Diana has most recently been interviewed by:
-USA Today
-Society For Human Resource Management (SHRM)

Read an excerpt from Diana's interview with SHRM (June 2008)
    "Supervisors and managers are often on the front lines of
    performance and need to develop the skills needed to move collective
    effort. Many of the clients being coached are often missing people
    skills in regard to coaching their management teams and keeping a
    solution focused culture running at top speed."

As an industrial-organizational psychologist, Diana brings a wide variety
of experience with her, including assessment, change management, team
design and development, leadership development, organizational behavior,
and work-life balance strategies.

    Clients who have worked with Diana say the experience
    has been of great value.

    One Global Marketing Director said, “Diana provided me with a
    structure on how to transform my team and get everyone
    aligned towards one goal. Diana’s feedback is honest and
    practical; it can be used over and over, and shows RESULTS. I
    highly recommend it to any manager or senior executive with a
    vested interest in change.”

What exactly is a people strategist?

That would involve a short story. I grew up in rural Pennsylvania as an
orphan and was lucky enough to be raised by my grandmother. I was 12,
Nana was 72, so in order to have a normal teenage life, I needed to pre-sell
her on what I wanted to do or where I wanted to go about two weeks out.
It was here that I learned strategy and results are inextricably linked. You
could say my sales career began at 12.

My core background began with strategic planning, sales training,
management coaching, customer retention, and service strategies.
Throughout the years, I worked as a sales manager and trainer for many of
the big retail corporations. It was a powerful learning experience for me in
relation to a whole universe of organizational development and people skills.

I refer to myself as a people strategist because I'm addicted to
teaching and learning how to get maximum results when interacting
with others in the business world. I’m not a personal therapist in any
regard; I work with entrepreneurs and those who are part of the
progressive work world.”

What is the progressive work world?

Those who are open to the concept of a high performance
environment, which is simply looking at the organization or team from the
inside out. People flourish when engaged with the right patterns, tools, and
environments.

One of my clients recently described the progressive work world this way:

    “It’s a little bit like belonging to a cult. You either get it or you
    don’t. If people only knew what a difference it makes, there
    would be a bigger effort in allowing people to grow and
    develop to their full potential.” -Director: Healthcare manufacturer

Most people want to know, “What’s an industrial-
organizational (I-O) psychologist?”

It’s someone who changes or maximizes behavior and business
results in the work environment based on behavioral scientific research.

In my case, I use a combination of practical business experience along with
my academic knowledge of behavioral science to "Raise The Roof" on
conventional wisdom as it applies to gaining amazing results in a
way that's low in difficulty and high in payoff.

Contact: diana@mlevelsystems.com

Next, find out who we work with and how we work or go directly to
our services page.

Explore Further...
Sign up for a Complimentary Business Strategy Session

Strategic Partners

Lynn University Advisory Board Member

Score of South Palm Beach County

Professional Memberships

Society For Industrial-Organizational Psychology (SIOP)

American Psychological Association (APA)

Non-Profit Work

Boys and Girls Clubs of America

Junior League

Leadership Broward
"Diana highlighted
decision-making
strategies that helped me
see the vast ways I can
choose to do business.

Now I am spending my
time doing what I do
best, and I can
concentrate on building a
lasting relationship with
my clients while
providing my best work."

Marla Litsky
Innovative By Design
"The quarterly teamwork award
system you put in place is
helping our staff work together
on a whole new level."

Nicole Bailey-Turner
Sales Manager
"Diana always has a creative
solution to any problem
presented to her, and possesses a
diverse array of experiences to
draw from. I take great pleasure
in recommending Diana as an
Industrial-Organizational
Psychologist, and business
consultant."

Jamie McCarthy, M.S.
H.R. Coordinator
Concord Camera Corp.
© 2008 M-Level Systems Inc.  All Rights Reserved
561-702-4716
SCORE Board of Directors for
South Palm Beach County...

SCORE is a resource of the U.S. Small
Business Administration.

" Your insights and skills have
enabled me to communicate to our
team more effectively."

Peter Van
Real Estate Attorney

" Your guidance helped us create a
partnership philosophy that we are
committed to. We are enormously
grateful for your guidance."

Martin Kahn
Interior Design and Art Gallery
Business Expert

"You brought us to a higher and
more definitive level and helped us
focus more clearly. Thank you so
much."

Herb Douglas
Retailer: Clothing & Furnishings
" Working with Diana has been
incredible!

I became a more effective leader and
transformed my department into a
high performing team.

Diana helped us clarify our team's
vision and take specific steps to
become more productive and effective.

Communication within and outside
the team has improved, we are on
track and now recognized by others
in the organization."

Top qualities:
Great results, Expert, High integrity!

A. Saulino
Director Healthcare Manufacturer